Maida Hill Removals Service Terms and Conditions
These Terms and Conditions govern the provision of removal and related services by Maida Hill Removals to its customers in the United Kingdom. By placing a booking with Maida Hill Removals, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Maida Hill Removals, we, us, our means the removal service provider trading under the name Maida Hill Removals.
1.2 You, your, customer means the individual, company or organisation requesting our services.
1.3 Services means removal, packing, loading, transportation, unloading, unpacking, storage and any associated services agreed between you and us.
1.4 Goods means all furniture, personal possessions, equipment and any other items which are the subject of the services.
1.5 Contract means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Service Area
2.1 Maida Hill Removals provides removal and related services across the UK, including local moves within London and surrounding areas, as well as regional and national moves within mainland Great Britain.
2.2 Any references to locations in our promotional material are illustrative and do not limit the areas in which we may operate, subject always to our operational capacity and any additional charges notified to you for long-distance or out-of-area services.
3. Booking Process
3.1 You may request a quotation by providing details of the collection and delivery addresses, access conditions, approximate inventory of goods, preferred dates, and any special requirements.
3.2 Quotations are based on the information supplied by you. It is your responsibility to ensure that all information is accurate and complete. Additional charges may apply if the information provided is incomplete or inaccurate.
3.3 A quotation is not a binding offer and may be withdrawn or amended at any time before acceptance. A contract is formed only when we confirm acceptance of your booking in writing.
3.4 We reserve the right to conduct a physical or virtual survey of the premises and goods before confirming a booking, particularly for larger or more complex moves.
3.5 Bookings are subject to availability. We do not guarantee availability on any particular date until the booking has been confirmed by us.
4. Services Included and Excluded
4.1 Unless expressly stated in the quotation, our services will typically include the provision of a vehicle and removal personnel, loading of goods at the collection address, transportation, and unloading at the delivery address.
4.2 Additional services such as packing, unpacking, dismantling and re-assembly of furniture, provision of packing materials, storage, or specialist handling of fragile or bulky items will be included only if expressly agreed in the quotation or subsequent written agreement.
4.3 We do not undertake the disconnection or reconnection of appliances, the removal of fixtures, or any services that should properly be carried out by qualified tradespeople, unless agreed in advance and only to the extent permitted by law and industry standards.
4.4 We may decline to handle certain items, including but not limited to hazardous materials, illegal items, perishable goods, live animals, and items of exceptional value such as jewellery, cash, financial documents or irreplaceable heirlooms. You are responsible for removing such items prior to the move.
5. Customer Obligations
5.1 You must ensure that there is suitable and safe access to the collection and delivery addresses, including appropriate parking arrangements in accordance with local regulations. Any parking charges or penalties incurred due to insufficient arrangements or restrictions may be charged to you.
5.2 You must be present, or represented by an authorised adult, during collection and delivery to provide instructions, confirm the items to be moved, and sign any relevant documentation.
5.3 You are responsible for ensuring that all goods are safely packed and prepared for removal, unless we have agreed to provide packing services. Fragile items must be suitably protected. We will not be liable for damage arising from inadequate packing where we have not provided the packing service.
5.4 You must remove, or clearly identify, any items that are not to be moved, and inform us of any items requiring special handling or additional care.
5.5 If we reasonably consider that the condition of the premises, the goods, access routes, or any other factor presents a risk to health and safety or may cause damage that cannot be adequately mitigated, we may suspend or modify the services and discuss alternative arrangements with you.
6. Payments and Charges
6.1 All prices are stated in pounds sterling and, unless otherwise indicated, are exclusive of any applicable taxes or charges which will be added as required by law.
6.2 We may require a deposit to secure your booking. The amount and due date for the deposit will be stated in your quotation or booking confirmation. Deposits are generally non-refundable, subject to the cancellation provisions in these Terms and Conditions.
6.3 Unless otherwise agreed, the balance of the charges is payable no later than the commencement of the services on the moving date. We reserve the right to refuse to commence or continue services if payment has not been received in accordance with the agreed terms.
6.4 Additional charges may apply for waiting time, extended hours, changes in inventory, changes to addresses, access difficulties, or any delays caused by circumstances under your control. Such charges will be calculated in accordance with our prevailing rates and notified to you where reasonably practicable.
6.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate applicable to commercial debts in the UK, accruing daily until payment is received in full.
7. Changes and Cancellations
7.1 If you wish to change your moving date, addresses, or the scope of services, you must notify us as soon as possible. We will endeavour to accommodate reasonable changes, subject to availability and any additional charges that may apply.
7.2 If you cancel your booking, the following cancellation charges may apply, unless otherwise specified in your quotation or booking confirmation:
a. Cancellation more than 14 days before the scheduled moving date: refund of any amounts paid, less any non-recoverable costs incurred by us.
b. Cancellation between 7 and 14 days before the scheduled moving date: up to 50 percent of the total quoted charges may be retained or become payable.
c. Cancellation less than 7 days before the scheduled moving date or on the day itself: up to 100 percent of the total quoted charges may be retained or become payable.
7.3 We reserve the right to cancel or postpone the services due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, strikes, vehicle breakdowns, or health and safety concerns. In such cases, we will discuss alternative arrangements or provide a refund of any amounts paid for services not provided, but we will not be liable for any indirect or consequential loss arising from such cancellation or postponement.
8. Liability and Limitations
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this clause.
8.2 We will not be liable for any loss or damage arising from:
a. Inadequate or improper packing by you or by third parties not instructed by us.
b. Normal wear and tear, or deterioration resulting from the movement of goods.
c. Pre-existing defects, weaknesses, or inherent vice in the goods.
d. Loss or damage to fragile or high-value items not specifically declared or not properly protected.
e. Acts or omissions of third parties, including landlords, building managers, or other contractors.
8.3 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement cost for the affected items, subject to any overall cap or insurance limit set out in your quotation or booking confirmation.
8.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or any purely economic loss, even if we have been advised of the possibility of such loss.
8.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.
9. Insurance
9.1 We maintain appropriate liability cover for our activities as a removal service provider in the UK. Details of the relevant cover and any applicable limits can be provided on request.
9.2 You are encouraged to consider arranging your own additional insurance to cover the full value of your goods and any specific risks associated with your move that may not be fully covered by our standard liability arrangements.
10. Waste and Environmental Regulations
10.1 Maida Hill Removals is committed to operating in compliance with UK waste management and environmental regulations.
10.2 We are not a general waste carrier and will only remove items as part of a removal service where such removal is lawful and where we have agreed to do so. We may refuse to remove any items that we reasonably suspect to be hazardous, prohibited, or inappropriate for transport or disposal.
10.3 If you request the disposal or clearance of unwanted items, this will constitute a separate waste removal service and may be subject to additional charges. You must accurately describe the nature and quantity of items to be removed.
10.4 We will dispose of waste only at authorised facilities and in accordance with applicable legislation. We will not be liable for any penalties or costs arising from the presence of prohibited or hazardous waste concealed within your goods or presented to us without proper disclosure.
10.5 You are responsible for ensuring that any documents, data, or media requiring secure destruction are dealt with appropriately. We do not provide confidential waste destruction services unless expressly agreed in writing.
11. Delays and Access Issues
11.1 We will use reasonable endeavours to perform the services within the timeframes agreed, but any times quoted for arrival, loading, transit, or completion are estimates only and do not form part of the contract.
11.2 If we are delayed due to traffic, road works, accidents, weather conditions, or other events outside our reasonable control, we will keep you informed where practicable, but we will not be liable for resulting losses.
11.3 If we are unable to access the collection or delivery address at the agreed time due to circumstances under your control, including incomplete packing, lack of keys, restricted parking, or other access constraints, we may charge for waiting time or rearrange the service, with additional charges as applicable.
12. Claims and Complaints
12.1 You must inspect the goods as soon as reasonably practicable after delivery. Any visible loss or damage should be noted on the delivery documentation and notified to us promptly.
12.2 Any claim in respect of loss of or damage to goods, or in relation to the performance of our services, should be submitted to us in writing as soon as possible and in any event within a reasonable period after you become aware of the issue. We may request supporting evidence, such as photographs or purchase receipts.
12.3 We will investigate any complaint or claim in good faith and seek to resolve the matter fairly, either by repair, replacement, compensation, or another appropriate remedy, having regard to these Terms and Conditions and any applicable insurance or liability limits.
13. Data Protection and Privacy
13.1 We will collect and process personal information about you for the purposes of providing our services, administering your booking, handling payments, managing any claims, and complying with our legal obligations.
13.2 We will handle your personal information in accordance with applicable UK data protection laws. We will not sell your personal information to third parties and will only share it where necessary for the performance of the contract, for legal compliance, or with your consent.
14. Termination
14.1 We may terminate the contract immediately by written notice to you if:
a. You commit a material breach of these Terms and Conditions and fail to remedy that breach within a reasonable period after being asked to do so.
b. You fail to make any payment when due, and such failure continues after we have notified you.
c. We reasonably believe that proceeding with the services would pose a serious risk to health and safety, property, or our personnel.
14.2 Upon termination, you will be liable to pay for all services already provided and any costs reasonably incurred in connection with the termination.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.
16.3 You may not transfer or assign any of your rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the proper performance of the services.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any previous understandings or agreements, whether written or oral.
16.5 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract.
